A&W horrible language proficiency

I'm writing this post regarding the branch at 1-Utama.

As written earlier, I shall resume my Ripple Effect Series.


It's such a shame that in other countries, fast food restaurants are known for having standards such as their quality of food and services.

As consumers, one of the most vital aspect in a F&B business is communication. Restaurants need to communicate with us as consumers to know what we want devour for the day. Otherwise, we might as well go to 7-11 and grab a maggi mee hot cup.

(couldn't go too near to snap a direct shot of their faces)

It's forgivable if the employee at the counter is new and has difficulty coping with the orders of the consumer.

It's forgivable if the neighbouring employee is also new and couldn't help much to understand what the consumer is trying to order.

BUT, it's not forgivable if every single employee in the branch cannot understand what you're trying to order. What worse, the manager is not at his/her position to ensure that everything is going according to what a consumer expect to experience in a restaurant - a decent customer service.

You speak to them in english, they speak to you back in malay.

"Hi, i'm dining in."

"Oh okay. You nak order set mana?"

You can seriously try to insist them on speaking english, but to no avail.

" I would like to order a mozza burger set."

"You nak regular atau large?"

Frustrating as it is, if that's not bad enough, what happened to me and my gf was that the portion they gave us was ridiculously little. At least, not according to how much we paid for.

"Can you adjust the portion of the fries? It's too little."

"Apa? You nak order extra fries?"

"No, I'm requesting that you add more fries because it's too little. It's not what I paid for."

They would start putting their fingers on the machine, preparing to key in "one more regular fries".

It's frustrating enough that you cannot communicate with a toddler and want the toddler to cooperate with you on certain requests.

But it's a catastrophe to not able to communicate what you want to an ADULT on SIMPLE requests.


I urge my readers, please take that bold step to make a change. If they do not get you what you want, DON'T LET THEM compromise your requests!

Insist they you want to see the manager or someone who can actually understand english. Make sure you get what you paid for. Stop having that mindset of "It's malaysia lah, what to do.. nothing can be done about it.."

It's due to this mindset that our customer service in Malaysia is never improving but always deteriorating.

Thanks for your time, please do continue to tune in my series.

God bless, cheers.

Absurdity.

Parliament: Cyber cafes to close by midnight soon
By NG CHENG YEE

KUALA LUMPUR: All Internet and cyber cafes will have to close by midnight daily when new guidelines to control theses businesses are enforced soon, said Deputy Housing and Local Government Minister Datuk Hamzah Zainuddin.

He said operators of such cafes would also banned from using tinted glasses in their premises under the new rules.

“Operators must ensure that their shops can be see through from the outside,” he said, adding that this was to ensure that no illegal activities were carried out in the premises.

He said operators of Internet cafes would also only be allowed to operate from the ground floor buildings, adding that the new guidelines would be issued to all local authorities soon.

“Under the revised rules, those below 12 years old must be accompanied by their parents or guardian and they will only allowed to stay in such centres until 10pm,” he told reporters at the Parliament lobby Monday.

He said the guidelines had been drawn up and were ready to be enforced at anytime but did not state when the enforcement would begin.

Hamzah said Internet cafes, which offered Internet facilities, and cyber cafes, where food and beverages were also allowed to be sold, would be banned from providing gaming activities, gambling, pornography and music and publications with negative elements.

“Both cigarettes and alcohol will also be prohibited from being sold or consumed at these premises,” he said.

Hamzah said operators would also be required to keep a book to record the entry and departure time of their patrons.

He said it had been found that some students had played truant by changing their uniforms and visiting Internet and cyber cafes during school hours.

“We will also issue warning to operators who allow students, who skip classes, in to their centres as this had been getting out of hand lately,” he said.

Hamzah said local authorities would blacklist those who did not comply with the guidelines.

“Their names will be sent to all local authorities and they will not be allowed to open such business again in any part of the country,” he said.

http://thestar.com.my/news/story.asp?file=/2008/7/7/nation/20080707162759&sec=nation

The most absurd part about the entire article is this,

"would be banned from providing gaming activities, gambling, pornography and music and publications with negative elements."

Why?

It's indicating that, games like Counter Strike, CoD4 and DotA is prohibited in Cyber Cafes. That's weird, didn't I just posted about ESWC 2008?

Might as well ban all imports of games and music with "negative elements"?

I hope what Gary said about the Government going lenient with their ruling takes place as usual.

"It's only temporary."

The time, energy and money spent on this could be put on MUCH better use such as trying to lower down the crime rates around the country.

Poking their noses into the gaming community isn't something I'll tolerate. Ridiculous ruling equals no votes for the current party. I know this is something repeated over and over again, but I'll ensure that gamers will have their say heard loud and clear.

Thanks for your time.

God bless, cheers.

ESWC 2008 Malaysia

Going to sidetrack on the Ripple Effect Series, as for the last 3 days, I've been attending the ESWC (Electronic Sports World Cup) 2008 of Malaysia in 1 Utama near the Oval.



Games such as Warcraft III, The Frozen Throne (TFT), DotA (Defense of the Ancients) and Counter Strike (CS) were held there. Sadly, for the spectators, it's a whole lot of standing up with your legs in order to get a decent view of the players gaming.



Numerous occasions, cameras was pointed at me and so I assume that my face would appears somewhere in the media. In fact, they interviewed me on my opinion about the entire event. Mostly positive remarks, only one negative remark which they would most probably erase/crop off from the interview video.

"Actually, about the tables where the gamers are gaming. I mean, look at it, it's not leveled compared to neighbouring table. It would be hard for him to move his mouse. (I showed it with my hand gesture that it's hard to move around)"

The cameraman looked at me, and suddenly he actually move the camera's view to wherever I pointed earlier. That was really unexpected.

Through it all, it was really worth the 3 days trip there.

1. Picked a few good stuffs as in interesting tactics and skills from good matches played.
2. Able to know the current level of Malaysia's best. Or at least according to ESWC.
3. FREEBIES.



3 Webcams (not all are shown at the picture) which me, Li Her(my gf) and Gary got.
1 Digital Cam which noob Jin Min doesn't want and gave it to me.
1 MP3 which Gary found on the floor.(And mind you, it's brand new. Still in the package)
1 Warcraft III BattleChest for answering a freebie giving out session. (ORIGINAL SOFTWARE FTW)

That would make a total worth of around .. Almost RM300 I'd say.

Oh, and KS (KingSurf) defended their reigning title of Malaysia's No.1 DotA clan. Personal congratulations to them. They'll be representing Malaysia for the Grand Finals in San Jose, California, USA in August. All the best!

Thanks for your time and stay tune for the Ripple Effect Series.


God bless, cheers.

The Ripple Effect Series.

From today onwards, I'm beginning my Ripple effect Series.

My current topics in the line are,

- A&W horrible language proficiency
- Ever eternal GSC service
- Taxi and JPJ
- Rapid KL vs Metro Bus
- Ray Kroc's Legacy Trampled Upon

For every topic posted, there will be a 3 or 4 days gap in between, to ensure my readers who might not be informed that I've updated may still be in tune with my series.

The motive of this Ripple Effect Series is this - For every action we make, there is a ripple effect.

Every time you tell others that our Government will never change, you're reinforcing the mindset of the public that the Government will NEVER change.

Every time you bribe a police officer, you're encouraging the other police officers to succumb to corruption as well.

Just a few illustrations on what I'm trying to convey.

If any of you have any interesting topics which you want to me blog about, please do let me know. I'll see what I can do.

It's time to get back the service and respect we deserve.

Time to end this nonsense.


Thanks for your time.

God bless.